If you are writing a complaint letter, there are some do’s and don’ts to follow in helping you get the desired results. Remember about academic paper weaknesses and try to avoid them. Find out how to write a letter of complaint.
- Collect all your facts before writing a complaint letter: when and where goods were bought and records of any previous communication with the company concerned.
- Get straight to the point.
- Give all the relevant information in a clear, concise manner.
- Provide sequencing of events in chronological order.
- Enclose copies of relevant documents that support your case.
- Use abusive language.
- Allow yourself to get into a generalized criticism of the company.
- Send the letter without checking it for spelling and grammatical mistakes.
Structuring Your Letter
Start the letter with the greeting Dear Mr. Surname. If you don’t know the name of the person, begin with Dear Sir or Dear Madam.
Begin with a heading alerting the reader to the subject of your letter. Draw the recipient’s attention in your first sentence. Introduce your main points as early as possible. In conclusion, make clear your expectations.
If you know the name of the person you are addressing, end the letter with Yours sincerely. If your letter starts with Dear Sir or Dear Madam, it should end with Yours faithfully.
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